18+Gamble responsibly. Free, confidential help: Gambling Help Online 1800 858 858Australian edition

How We Rate Casinos

On this page
  1. What are the eight checks and how much does each count?
  2. How do we test each casino?
  3. How is the score out of 5 worked out?
  4. How often are ratings rechecked?
  5. What gets a casino removed from our lists?

We rate every casino with the same eight checks, each with a fixed weight, and turn the result into a score out of 5. Payout speed and bonus fairness carry the most weight, because they decide whether you actually get your money.

Every review shows the date we last checked it. We recheck listed casinos every 30 days and whenever a reader reports a change.

What are the eight checks and how much does each count?

Check Weight What we look at
Licence and ownership 15% Who holds the licence, who owns the casino, whether both can be verified
Payout speed and limits 20% Processing time, weekly and monthly caps, fees, verification delays
Bonus fairness 20% Wagering requirement, maximum bet while wagering, maximum cashout, excluded games
Banking for Aussies 15% PayID, Neosurf, crypto, AUD accounts, minimum deposits and withdrawals
Game library and providers 10% Range of pokies and table games, known software providers, published RTPs
Mobile experience 5% Sign-up, cashier and games on a phone browser
Support 5% Live chat availability, speed and whether answers are accurate
Player complaints and reputation 10% Unresolved withdrawal disputes, patterns in complaints, how the casino responds

How do we test each casino?

  1. Open an account. We sign up as a normal player would, and note what verification is asked for and when.
  2. Read the full terms. Not just the bonus page. We read the general terms, bonus terms, withdrawal policy and responsible gambling section, and record the clauses that matter.
  3. Check the cashier in AUD. We confirm which methods are live for Australian accounts, the real minimums, any fees, and whether balances are held in AUD or converted.
  4. Time a withdrawal where possible. We request a withdrawal and record how long it takes from request to arrival, and any extra checks along the way.
  5. Note the date. Every figure on a review is tied to the date we checked it, shown on the page.

Where we could not complete a step, such as timing a withdrawal by a particular method, the review says so rather than guessing.

Licence and ownership

We look up the licence number on the regulator’s own register, not just the logo in the footer. We check that the company named in the terms matches the licence. A casino that hides who runs it scores low here.

Payout speed and limits

A fast payout is worthless if the monthly cap is tiny. We score processing time, caps, fees, and whether the casino adds new verification demands only after you win.

Bonus fairness

We work out what a bonus is really worth. That means the wagering requirement, whether it applies to the deposit plus bonus, the maximum bet allowed while wagering, the cap on winnings, and which games count. A big headline bonus with a low cashout cap can score worse than a small, clean one.

Banking for Aussies

We check whether PayID, Neosurf and crypto actually work for Australian accounts at the time of testing, and whether you can hold a balance in AUD. Methods that appear in the cashier but fail on a real deposit are marked down.

Games, mobile and support

We look for known software providers and published return to player figures. We test the site on a phone, and we ask live chat real questions about withdrawals and bonus rules, then check the answers against the terms.

Player complaints and reputation

We read complaints from players and reports sent to us. One complaint does not sink a casino. A pattern of unpaid withdrawals or voided winnings does.

What we do not score

We do not score a casino on how big its welcome bonus looks, how many games it claims to have, or how polished its homepage is. None of those tell you whether you will be paid.

We also do not give extra points for exclusive offers arranged through this site. If we have an exclusive bonus, it is scored under bonus fairness like any other offer.

How is the score out of 5 worked out?

Each of the eight checks is scored from 0 to 5. We multiply each score by its weight and add them up, which gives a final score out of 5, rounded to one decimal place.

Worked example

A casino scoring 4 on payout speed contributes 4 x 20% = 0.8 points. Add the weighted scores for all eight checks and you get the final rating. A casino scoring 4 on everything ends up at exactly 4.0.

Commissions play no part in this sum. See our affiliate disclosure for how we make money.

How often are ratings rechecked?

Every listed casino is rechecked at least every 30 days. We also recheck early when a reader reports a change, when a casino changes its terms, or when we see a run of new complaints.

If a score changes, the review date is updated and the change is noted on the page.

A recheck covers the bonus terms, the cashier, the licence status and any new complaints. If something has moved, such as a lower withdrawal cap or a payment method dropped for Australian accounts, the affected checks are rescored and the total recalculated.

What gets a casino removed from our lists?

  • Refusing or stalling withdrawals without a clear reason based on its terms
  • Changing bonus or withdrawal terms after a player has already accepted them
  • A licence that cannot be verified, has lapsed or has been suspended
  • No working responsible gambling tools, such as limits or self-exclusion
  • Misleading us or players about ownership, fees or payment methods

Removal applies regardless of any commercial arrangement. A removed casino can be reviewed again only after a full retest.

Found something that no longer matches a review? Tell us through our contact page and we will recheck it.

Frequently asked questions

Can a casino pay to get a higher rating?

No. Every casino is scored with the same eight weighted checks, and commissions are not part of the calculation. We do not sell listings, higher positions or better scores, and casinos do not see a review before it is published.

Why is a casino with a big bonus rated lower than one with a small bonus?

Bonus size means little on its own. A large bonus with high wagering, a low maximum bet and a tight cashout cap is often worth less in practice than a smaller bonus with clean terms, so it scores lower.

What should I do if a casino review looks out of date?

Check the date shown on the review first, then send us the details through our contact page. We recheck listed casinos every 30 days anyway, and a reader report triggers an earlier recheck of that casino.

Do you test every payment method at every casino?

No. We confirm which methods are available for Australian accounts and time a withdrawal where possible, usually by one method. If a method was not tested, the review says so rather than assuming it works the same way.

18+

Gambling should stay entertainment. If it has stopped being fun, talk to someone today. Gambling Help Online is free, confidential and open 24/7 across Australia.

1800 858 858